Privacy and cookies
Privacy and cookies
Dear customer and visitor to our website. It is important to us that you can trust that all your personal data is safe with us. VIDDAKRAFT AS has spent a lot of time on your safety and follows current legislation in accordance with Privacy Act/GDPR at all times. We have carefully and conscientiously considered all processing of personal data we have about you.
All the personal data we have about you is the data you have provided to us yourself. It may also be information we have received from public bodies in order to provide you with the services you are entitled to. We do not use any information other than what we need to carry out our work. We do not share your personal data with anyone other than our suppliers, who need it to fulfill our obligations to you, or public authorities if they ask us to do so. In such cases, the information is secured with a Data Processing Agreement. We do not retain your personal data longer than necessary.
This is the data we may collect: the purposes, legal basis, what data and duration.
| The purpose | Legal basis | Which data | Duration of data |
|---|---|---|---|
| Analyzing | Art. 6.1.b | E-mail, IP addresses, Name. | 2 years |
| Analyzing | Art. 6.1.b | Name, Email, Phone number, Address, Date of birth, National identity number (11 digits), Metering point ID, meter number, meter values. | 5 years |
| Chat | Art. 6.1.b | Name, Email, Phone number, IP addresses, address, metering point ID, date of birth. | 1 year |
| Art. 6.1.b | Name, Email, Phone number, Address, IP addresses, Date of birth, Bank account number, National identity number (11 digits). | 5 years | |
| Art. 6.1.b | Address, Bank account number, E-mail, Date of birth, National identity number (11 digits), IP addresses, Name, Telephone number. | 5 years | |
| Art. 6.1.b, Art. 6.1.f | Address, Bank account number, E-mail, Date of birth, National identity number (11 digits), IP addresses, Credit check, Name, Telephone number. | 5 years | |
| Keeping accounts | Art. 6.1.c, Art. 6.1.f | Address, Bank account number, E-mail, Date of birth, National identity number (11 digits), Name, Telephone number. | 5 years |
| Debt collection | Art. 6.1.b, Art. 6.1.f | Address, Bank account number, E-mail, Date of birth, National identity number (11 digits), Name, Telephone number, Credit check. | 5 years |
| Sales and customer register | Art. 6.1.b | Address, e-mail, date of birth, national identity number (11 digits), IP addresses, name, telephone number, electricity meter information, electricity contract information. | 5 years |
| Sales and customer register | Art. 6.1.b | Name, Email, Phone number, Address, IP addresses, Date of birth, National identity number (11 digits). | 5 years |
| Sales and customer register | Art. 6.1.b, Art. 6.1.f | Address, Bank account number, E-mail, Date of birth, National identity number (11 digits), Electricity consumption, Historical electricity consumption, Electricity contract information, Metering point ID, Meter number, Login information for app and “My Page”, Credit check, Name, Telephone number. | 5 years |
| Send newsletters to existing customers | Art. 6.1.f | Email, Name. | 5 years |
| Social media | Art. 6.1.f | Email, IP addresses, Name, Phone number. | 2 years |
| Web pages | Art. 6.1.b | Address, E-mail, Date of birth, IP addresses, Name, Telephone number, electricity meter information. | 5 years |
ISO certified system supplier
To strengthen your privacy, we have chosen UtilityCloud AS as our system provider, which has achieved ISO 27001 certification. This standard requires strict adherence to a comprehensive set of safety controls and procedures, as well as an ongoing commitment to continuous improvement. For our users, this certificate provides additional peace of mind by ensuring that strict security measures are in place to protect their information. It underlines our dedication to maintaining the confidentiality, integrity, and availability of data. We are proud of this achievement and committed to continuous improvement to ensure UtilityCloud remains a platform you can trust, where your data is secure. Thank you for your trust in UtilityCloud. We look forward to continuing to serve you with the highest level of information security.
For more information about this, visit the UtilityCloud website.
Credit information
A credit check is an assessment of a person’s or company’s ability to meet their payment obligations. As an electricity supplier, we carry out credit checks to ensure that our customers have the financial stability to handle ongoing electricity costs. This helps us reduce the risk of loss and ensure a stable customer relationship. We chose to work with Creditsafe, which is one of the world’s largest companies in its industry and operates in 25 countries.
Other information
We have secured all your personal data with data processing agreements where necessary. Transfers to the US are secured with the Data Privacy Framework. Where this is not available or transfer of data to 3 world countries where this is necessary to deliver our service to you, this is secured with an SCC.
Your rights
As our customer, you have rights regarding your personal data and how we use
it. The Data Protection Act gives you the following rights:
If we have collected your personal data with your consent, you can withdraw it. In that case, please contact hei@viddakraft.no.
- Right to see your personal data.
- Right to rectification. If something is wrong, we will of course correct it.
- Right to be deleted. Here we also have our obligations in accordance with Accounting Act so that we cannot delete all data until these obligations have been met.
- Right to restriction. Do you think we’ve stored too much? Let us know!
- Right to data portability. Do you want to move your personal data? We’ll fix it!
- Right to objections. Do you disagree with how we use your personal data? Let us know!
- Right to complain. You also have the right to complain to the Norwegian Data Protection Authority. Link can be found here: https://www.datatilsynet.no/om-datatilsynet/kontakt-oss/hvordan-kan-jeg-klage-til-datatilsynet/
If you have any questions about anything to do with your personal data, please contact us: hei@viddakraft.no
Cookies Policy
Effective date: 28-Mar-2024
Last updated: 28-Mar-2024
What are cookies?
How do we use cookies?
Managing your cookie preferences
You can change your cookie preferences at any time by clicking on the cookie preference button in the left-hand corner of the website. This will allow you to revisit the cookie consent banner and change your preferences or withdraw your consent immediately.
In addition to this, different browsers offer different methods for blocking and deleting cookies used by websites. You can change the settings in your browser to block/delete the cookies. Below are links to the support documents on how to manage and delete cookies from the major browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
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